Bx99 is fully committed to protecting the privacy and personal data of every member. This Privacy Policy clearly explains how we collect, use, store, and protect your information when you use the bx99 platform. We believe transparency is the foundation of trust.
Every aspect of personal data management at bx99 is built on six core principles to ensure your information remains secure and is used responsibly.
All member personal data is stored with AES-256 encryption and transmitted via 256-bit SSL/TLS protocols. This means sensitive information such as your ID number, banking details, and password cannot be accessed by any unauthorised party.
Bx99 has never and will never sell, rent, or share members' personal data with any third party for marketing or commercial purposes. Your data is used solely for platform operations, identity verification, and transaction processing.
Every bx99 member has the full right to access, amend, download, and delete their personal data. You can manage your privacy settings directly from your account panel or contact our support team for further assistance.
All data management practices at bx99 fully comply with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews to ensure our data protection standards remain current and relevant.
Bx99 sets specific data retention periods for each type of information. Transaction data is retained for 7 years for financial compliance purposes, while activity log data is kept for 12 months only before being automatically deleted from our systems.
In the event of any data breach involving member personal information, bx99 is committed to notifying all affected members within 72 hours. We will also report the incident to the relevant authorities in accordance with legal requirements.
Bx99 collects various types of personal information during the registration process, platform usage, and interactions with our support team. This data collection is necessary to enable us to provide services that are secure, efficient, and compliant with regulatory requirements.
Below are the categories of information we collect and their specific purposes:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, MyKad/passport number, date of birth | KYC verification & legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications & identity verification |
| Financial Data | Bank account number, transaction records, deposit/withdrawal history | Payment processing & financial auditing |
| Technical Data | IP address, device type, web browser, access time logs | Account security & fraud detection |
| Activity Data | Game history, bets placed, wins and losses | Account Management & Responsible Gaming |
| KYC Information | Identity document copies, verification selfie, proof of address | Identity verification & anti-money laundering |
Bx99 collects personal information through several different channels as you interact with our platform. It is important for you to understand each of these data collection points so you can make informed decisions about your use of the bx99 platform.
Information is collected through the following means:
Bx99 uses members' personal data solely for lawful and stated purposes. We do not use your information for any purpose unrelated to the provision of platform services without your explicit consent.
The primary uses of your personal information at bx99 are as follows:
Every use of data is tied to a clear legal basis: whether based on your consent, contractual necessity, legal obligation, or bx99's legitimate interests that do not override your privacy rights.
Bx99 does not sell, rent, or trade members' personal data. However, in the context of normal business operations, there are certain situations where your information may be shared with specific parties in a controlled and secure manner.
Parties that may receive your personal data and the conditions involved:
Bx99 continually invests in the latest cybersecurity infrastructure to ensure members' personal data is always protected against external and internal threats. Our security systems are designed with a multi-layered approach to provide comprehensive protection.
Security measures we have implemented:
Bx99 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure account security. Cookies are small text files stored on your device when you visit the bx99 website.
Types of cookies used by bx99:
You can manage cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the functionality of the bx99 platform and your gaming experience.
As a bx99 member and data subject under Malaysia's PDPA 2010, you have certain rights regarding your personal data that we take seriously. We are committed to helping you exercise these rights easily and without unreasonable charges.
Bx99 respects and facilitates the exercise of your privacy rights in accordance with Malaysia's Personal Data Protection Act 2010.
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days from the date of receipt.
If your personal data is inaccurate or outdated, you may request that we correct or update it at any time via your account settings or customer support.
You may request deletion of your personal data when it is no longer needed, subject to legal obligations such as retention of financial records for 7 years.
You may opt out of having your data processed for direct marketing purposes at any time by updating your communication preferences in your bx99 account settings.
You may request a copy of your personal data in a machine-readable format (JSON/CSV) for transfer to another platform if required.
You may withdraw consent for data processing at any time. Withdrawal does not affect processing already carried out based on prior consent.
The bx99 platform is strictly for adult users aged 18 and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.
If we find that personal data of underage children has been collected without our knowledge — for example through registration using false information — we will immediately take the following steps:
If you have information about a child using the bx99 platform, please contact our support team immediately at [email protected] so that appropriate action can be taken.
In the course of operating the bx99 platform, your personal data may be transferred and processed outside Malaysia, particularly when we use cloud computing services or international technology providers to run platform operations.
Bx99 ensures that every cross-border data transfer meets the following requirements:
Bx99 retains members' personal data only for as long as necessary to fulfil the original purpose of collection or to comply with legal obligations. Once the retention period expires, data will be securely deleted or anonymised.
| Data Type | Retention Period | Reason |
|---|---|---|
| Financial Transaction Records | 7 years | Financial legal obligations & auditing |
| KYC Documents | 5 years after account closure | AML requirements & regulatory compliance |
| Activity Log Data | 12 months | Security & fraud detection |
| Active Account Information | Throughout the active account period | Continuous service provision |
| Customer Support Records | 3 years | Referrals & dispute resolution |
| Marketing Data (with consent) | Until consent is withdrawn | Permitted promotional communications |
Once the retention period expires, data will be permanently deleted using secure erasure methods that ensure the data cannot be recovered by any party.
Bx99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes to the services we offer.
When any material changes occur, bx99 will:
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us. The bx99 team is available to assist you 24 hours a day, 7 days a week.
You may contact our Data Protection Officer via:
If you are not satisfied with how bx99 handles your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or another relevant authority.
Your personal data is fully protected at bx99. Register a free account today and enjoy a safe, fair, and enjoyable betting experience with the growing bx99 member community.